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Enterprise Content and Knowledge Management

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The ECKM Unit was set up in 2009. It is headed by Sr. Roznita Othman (Ketua Penolong Pengarah Kanan) and assisted by Ir Sharruddin Long (Penolong Pengarah Kanan) and Mohamad Ashrulnizam Abdul Rahim(Penolong Pengarah).

The function of ECKM Unit is to strategies and leads the implementation of ECKM Program in JKR to improve organisational performance. Its mission is to:

  • Assure JKR as a competent and effective public service
  • Build and leverage on intellectual capital
  • Develop capable JKR knowledge workers
  • Develop communication infrastructure with network technology and KM-related IT capabilities
  • Facilitate and promote effective policy development and monitoring in JKR
  • Facilitate and promote a knowledge culture to JKR staffs


What is ECKM?

ECKM stands for Enterprise Content and Knowledge Management. Both are important parts of a strategy to improve the quality and usage of information but have different functions. Enterprise Content Management (ECM) manages the creation, sharing and controlling, storing of content through structured business processes. Enterprise Knowledge Management (EKM) focuses on the process of finding specific information or nuggets of knowledge that is directly relevant to a user’s need or inquiry.


Why need ECKM?

ECKM is needed to provide performance support to the staff to do their job more efficiently and effectively. It leads to less wastage of resources and time because it avoids reinventing the wheel and repetition of mistakes. It facilitates content creation, collaborative sharing and control and is vital to the development of accurate and up to date information. It does not only help staff to quickly and precisely find the right knowledge but also helps to optimize the value and use of knowledge.


Benefits of ECKM

  • To facilitate capturing, maintaining and sharing of knowledge and experience among JKR personnel and other parties. Much construction knowledge, by necessity, resides in the minds of the individuals working within the domain.
  • Knowledge was often lost when people left the organization (i.e. retirement, reduction of personnel, transferred). To measure and manage JKR intellectual capital
  • JKR involves in various projects with different level of complexities every year. It is a major challenge of maintaining quality and standards across the business.
  • Inculcate a corporate culture of life-long learning. Knowledge in people is vital and therefore KM will be able to nurture and harness brain power of employees which JKR precious assets.
  • The amount of time available to experience and acquire knowledge has diminished.
  • Marketplaces are increasingly competitive and the rate of innovation is rising. Implementation of KM in JKR to drive productivity and innovation.
  • To understand and serve customers better. The customer knowledge is the most vital knowledge in most organisation
  • JKR needs to manage intellectual capital as more and various projects become increasingly complex. Knowledge in processes is important as JKR personnel will be able to apply the best know-how while performing core tasks.
  • Changes in strategic direction may result in the loss of knowledge in a specific area.
  • To develop and foster new and promising areas of collaborative, inter-disciplinary, and cross-functional knowledge work in JKR.
  • To catalyze the creation of cross-disciplinary and cross-functional knowledge cluster across JKR teams and across organisations.
  • To enable better utilization of resources by reducing/eliminating redundancies and identifying weakness and anticipating opportunities of change
  • To provide a more responsive information technology infrastructure supporting knowledge workers, being able to deliver projects and services that are in line with current and emerging market needs.

How to implement?

  • We use non-threatening ways and low –or no budget ways which can provide means to improve our performance
  • We seek ways to leverage emerging tools and technics which can aid collaboration and productivity for greater efficiency
  • We champion further education and the personal and professional development of all staf
  • We create the right work environment and establish a culture of mutual trust and respect.


ECKM activities

  1. Promote awareness and understanding through talks, roadshows, trainings and workshops and publication of ECKM Handbook
  2. Establish an ECKM Framework and Roadmap, and policies
  3. Develop JKR Knowledge Taxonomy
  4. Institutionalise KM governance by appointing Knowledge Managers and forming J/K Pelaksanaan dan Pemantauan Pembudayaan Ilmu and J/K Pengurusan Pengetahuan
  5. Organise K-visits to Knowledge based Organisations and Projects
  6. Establish knowledge networks with knowledge practitioners in private and public organizations and academia to form a KM Community of Practice
  7. Develop knowledge repositories using wiki
  8. Organise Knowledge Cafes, and Karnival Pembudayaan Ilmu to build knowledge sharing culture
  9. Conduct KM Readiness Survey to assess gaps in KM implementation



  1. Sr. Roznita Othman    (03-2618 7638)
  2. Sr. Soon Chooi Mee    (03-2618 7642
  3. Ir. Sharruddin  Long    (03-2618 7641)
  4. Mohamad Ashrulnizam Abdul Rahim    (03-2618 7647)
  5. Sarimah Mat Sumi (03-2618 7639)

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